No-Show, Cancellation and Refund Policy

No-Show, Cancellation, and Refund Policy

At Opulent Glow Aesthetics, we value your business and aim to provide the best possible service. To ensure fair and efficient use of our resources, we have established the following No-Show, Cancellation, and Refund Policy.

1. Appointment Cancellations

1.1 Cancellation Notice: We require a minimum of 24 hours' notice for appointment cancellations. This allows us to offer the appointment slot to another client.

1.2 How to Cancel: Appointments can be cancelled online or by emailing us at opulentglowaesthetics@gmail.com

1.3 Late Cancellations: Cancellations made within 24 hours of the appointment time will be subject to a cancellation fee of 25% of the scheduled service price.

2. No-Show Policy

2.1 Definition of No-Show: A "no-show" is defined as a client who misses an appointment without cancelling in advance.

2.2 No-Show Fee: Clients who do not show up for their scheduled appointment will be charged a no-show fee of the 50% of the scheduled service price (essentially the deposit will not be refunded).

2.3 Consequences of Multiple No-Shows: Clients who repeatedly miss appointments without prior notice may be required to fully prepay for future services or may have their booking privileges restricted.

3. Late Arrivals

3.1 Impact of Late Arrivals: Late arrivals may result in a shortened appointment time to ensure subsequent appointments start on time. Full service fees will still apply.

3.2 Rescheduling Due to Late Arrival: If a client arrives more than 15 minutes late, we may need to reschedule the appointment.

4. Refund Policy

4.1 Service Refunds: No refunds will be issued on services performed.

4.2 Prepaid Services: Prepaid services, packages, and gift certificates are non-refundable but may be transferred to another individual.

4.3 Special Circumstances: Refunds may be issued for medical reasons or other extenuating circumstances, at our discretion. Proof may be required.

5. Contact Us: For any questions or concerns regarding our No-Show, Cancellation, and Refund Policy, please contact us at: opulentglowaesthetics@gmail.com

This policy ensures clear communication with your clients and helps manage your business efficiently. It’s important to communicate these policies to your clients clearly and consistently, such as on your website, in appointment confirmation emails, and in your salon or clinic.